VCA Canada Feltham Animal Hospital

Vets in Victoria

This listing offers a full-service veterinary clinic in Victoria providing comprehensive care for dogs and cats. The experienced veterinary team offers diagnostic services, treatments, and medical expertise for your pet's health needs.

  • Address: 4082 Shelbourne St, Victoria, BC V8N 2A1, Canada
  • Phone: (250) 477-4730
  • Website: Visit website
  • Rating: 4.4 out of 5 (158 reviews)
  • Category: Vets

Feltham Animal Hospital sits on Shelbourne Street and operates under VCA Canada, which means you're already paying corporate overhead before Dr. Houstan even examines your dog. The 4.4/5 rating looks decent until you read the actual experiences—the real issue isn't medical quality, it's what happens after. Multiple people report waiting days (sometimes until Monday) for lab results after paying hundreds, then needing to call back repeatedly because different reception staff give different answers or nobody follows up. One person made 4 separate calls just to get a definitive answer about $733 in bloodwork.

The clinic's main weakness is communication and cost transparency. They'll prescribe medications based on speculation rather than confirmed diagnoses, which means you might drop $150+ on antibiotics that don't work, then get told to spend another $150+ on three different meds to try next. People also report being charged just to speak with the vet about test results, which is frustrating when you've already spent over $700. The technical staff are solid—they can draw blood without sedating anxious dogs—but the front desk is disorganized and inconsistent. If you need straightforward, efficient care without surprises, this isn't it. If Dr. Houstan is specifically recommended to you and cost isn't a constraint, go in with realistic expectations: budget extra time, follow up multiple times yourself, and get everything in writing. Saxe Point Park is nearby if you need to walk off the bill shock afterwards.

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