Banfield Pet Hospital

Vets in Bend

Banfield Pet Hospital in Bend provides veterinary care for dogs and cats with a team known for their thoroughness and gentle approach. Reviews highlight both exceptional care experiences and concerns about customer service and communication during visits.

• Address: 63455 N Hwy 97 #112, Bend, OR 97701, USA
• Phone: (541) 330-1462
• Website: Visit website
• Rating: 3.7 out of 5 (142 reviews)
• Category: Vets

Banfield's on Highway 97 north of town is a mixed bag—solid vets but sketchy front desk. The good news: Marie, Sarah, and Dr. Liddell actually know what they're doing and treat animals well. People consistently mention that the medical side is legit. The bad news: customer service is inconsistent as hell. Some folks say their experience was fine, but multiple reviews call out the front desk for ignoring people for 15 minutes, no communication during procedures, and upselling wellness plans with surprise charges. One person dropped their dog off at 7am for a dental cleaning and didn't get it back until 6pm with zero updates, despite calling three times. That's unacceptable.

Here's the straight take: if you need a vet and don't mind potential admin headaches, the actual medical care is there. But call ahead, set expectations about communication, and watch what gets added to your bill. The vets aren't the problem—it's the front desk that needs work. If you want to scope out other options in the area, Pine Nursery Dog Park is right nearby on Brookie Lane, so at least there's that if you need a walk-around spot while dealing with scheduling calls. Go in with realistic expectations: you'll probably get good care, but don't expect stellar customer service.

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